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Privacy policy

This privacy policy sets out the ways in which we may collect and use your personal information.  By submitting your personal information, you consent to the use of that information as set out in this policy

For the purpose of the Data Protection Act 1998 (DPA), the data controller is The City and Guilds of London Institute (we or our or us).  We are a body incorporated by Royal Charter and registered as a charity in England and Wales (Reg. No. 312832) and in Scotland (Reg. No. SC039576).  Our registered office is at 1 Giltspur Street, London EC1A 9DD.

What information do we collect?

We may collect and process the following information about you:

  • information that you provide to us via one of our websites, including, and (the Sites).  For example, the information you provide if you subscribe to our newsletters, notifications, enter a promotion, complete a survey, request information, or purchase goods or services via the Sites;
  • if you contact us, we may keep a record of that correspondence.

What do we use personal information for?

We may use the information we hold about you in the following ways:

  • to send newsletters and/or notifications to you if you have signed up to receive them;
  • to provide you with information about our products, services, and upcoming events if you have consented to be contacted for such purposes;
  • to notify you about any important information about, or changes to, our products and services
  • to provide you with products and services requested by you;
  • if it is reasonably necessary to contact you for any reason relating to the provision of products or services to you.

We may also use aggregate information and statistics for the purposes of monitoring usage of the Sites in order to help us to develop our Sites and services.  We may provide such aggregate information to third parties.  These statistics will not include information that can be used to identify you.

Disclosure of your personal information

We will not sell or license your personal information to any third party.  However, we may disclose your personal information:

  • to any member of the City & Guilds Group (which includes City and Guilds Kineo Limited and The Oxford Group Consulting and Training Limited);
  • contractors engaged by us to provide services on our behalf;
  • in order to provide you with any products or services you have purchased or requested;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation to do so.

If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Where do we store personal data?

All personal information provided to us is either stored on our secure servers located in the UK, or on the secure servers of sub-contractors that we have engaged to provide services on our behalf.

Please be aware that the transmission of information via the internet is never completely secure.  Although we will do our best to protect your personal information, we cannot guarantee the security of information transmitted to or from our site.

We will not transfer your personal information to countries outside of the European Economic Area that do not have adequate data security law.


You may unsubscribe from marketing communications at any time by contacting us at or by using the ‘unsubscribe’ functionality at the foot of any marketing communications send to you.


We will correct any inaccuracies to the personal information we hold about you on request.  Please contact

Links from the Sites

The Sites may contain links to the websites of our partners, affiliates, or other third party organisations.  If you follow a link to a third party website, we recommend that you review the privacy policy of the third party website before submitting any personal information via that website.

Access to information

You have the right to request a copy of the information we hold about you at anytime by contacting us at  We will send you a subject access request to fill and return to us.  We may charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact us

Our Head Office address:

City & Guilds Group
Giltspur House
5-6 Giltspur Street

Contact us