Website Terms of Use

These terms and conditions of website use (Terms) apply to your use of www.cityandguildsgroup.com, www.cityandguilds.com, and www.i-l-m.com (the Sites).  By accessing the Sites, you agree to abide by these Terms.

1. Information about us

a. The Sites are operated by The City and Guilds of London Institute (we or our or us).  We are a body incorporated by Royal Charter and registered as a charity in England and Wales (Reg. No. 312832) and in Scotland (Reg. No. SC039576).  Our registered office is located at 1 Giltspur Street, London EC1A 9DD.  Our VAT number is 788 6564 55.  We are regulated by OFQUAL.

2. Personal information

a. If we process any personal information about you, we will do so in accordance with our privacy policy (located at the foot of our home page).

3. Accessing the Sites

a. We may suspend, amend, or withdraw any service or content provided on or through the Sites without notice.

b. We may restrict access to the Sites (in whole or part) to users who have registered with us 

c. If you choose, or are provided with, a user name, password or other piece of security information, you must treat such information as confidential.  We may disable any user name or password at any time if, in our reasonable opinion, you are in breach of these Terms.

4. Intellectual Property Rights

a. We are the owner, or authorised licensee, of all intellectual property rights in the Sites and the content them.  Such works are protected by copyright law and treaties throughout the world.  All such rights are reserved.

b. Content available on the Sites may be viewed, listened to, downloaded, and printed for your own personal, non-commercial, use only.

c. You may not use any content available on the Sites for any other purpose, and in particular no commercial purpose, without first obtaining written consent from us to do so.

d. If you wish to enquire about using any content on the Site, please contact groupwebsite@cityandguilds.com.

5. Trade Marks

a. ‘City & Guilds Group’, ‘City & Guilds’ and ‘ILM’ are registered trade marks of The City and Guilds of London Institute, and may not be used, in any way, without first obtaining a written trade mark licence from us.  If you wish to enquire about using a trade mark owned by us, please contact groupwebsite@cityandguilds.com.

6. Linking to the Sites

a. You may link to a Site home page, provided you do not do so in a way that suggests any form of association, approval, or endorsement by us, or any member of the City & Guilds Group where none exists.

b. The Sites may not be framed on any other website.

7. Links from the Sites

a. Links from the Sites to third party websites are provided for reference only.  We have no control over the contents or availability of those websites, and accept no responsibility for them.

8. Our Liability

a. The content available on the Sites is provided for your general information purposes only and to inform you about us, our products and services, news, features, services and other websites that may be of interest.  It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

b. To the extent permitted by law, we expressly exclude:

i. all conditions, warranties, and all other term which might otherwise be implied by statute, common law, or the law of equity;

ii. any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with the Sites and/or in connection with the use, or inability to use, the Sites, including (without limitation) any liability for loss of: income or revenue; business; profit; contracts; anticipated savings; data; goodwill; management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This provision does not affect our liability for death or personal injury caused by our negligence, liability for misrepresentation or fraudulent misrepresentation; or any other liability which cannot be excluded or limited under applicable law.

9. Viruses

a. You must not misuse the Sites by knowingly introducing computer viruses or other material which is malicious or technologically harmful.  You must not attempt to gain unauthorised access to the Sites, the server on which the Sites are stored, or any server, computer or database connected to the Sites.

b. We will not be liable for any loss or damage caused by any virus or other malicious or technologically harmful material that may infect your computer equipment due to your use of the Sites or to your downloading of any material posted on it, or on any website linked to it.

10. Variation

a. We may vary these Terms from time to time.  Please ensure that you review these Terms regularly as you will be deemed to have accepted a variation if you continue to use the Sites after any variation has been posted.

11. Contacting Us

a. If you have any concerns about content which appears on the Sites, please contact groupwebsite@cityandguilds.com.

12. Applicable Law

a. These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the law of England and Wales.


Website copyright

The design of this website and its contents are protected by copyright and any unauthorised reproduction, whether in whole or in part, is prohibited. 

Copying City & Guilds Group material

Contact publishingpermission@cityandguilds.com if you want to: 

  • use (for any purpose) material from a priced City & Guilds Group publication which carries an ISBN number;
  • use any other City & Guilds Group copyright material in a book, magazine, CD-ROM or any other type of publication.

In any other case:

  • many City & Guilds Group documents set out the circumstances in which they may be reproduced. These may include the "Standard Copying Conditions" which are set out below. If this covers what you want to do, be sure that you comply with any conditions stated in the document. If this doesn't cover what you want to do (or the document does not contain any copying conditions), contact copyingpermission@cityandguilds.com.

Standard Copying Conditions

These apply only if a document says they do, and in addition to any conditions contained in the document itself. 

Copies of the material may not be sold. 

The material must not be altered, nor used in a derogatory manner or a misleading context.
The material may be copied in whole or in part, but in either case the notice "© The City and Guilds of London Institute [date as given in the document concerned ]" must be shown on the copy, unless it is an extract consisting solely of material which is not City & Guilds Group copyright. If your copy includes the copyright notice which is in the original document, you do not have to do anything more. 

Where the person authorised to copy is a City & Guilds or ILM approved centre:

  • the centre may charge learners for copies provided that the price does not exceed the copying cost
  • and the centre is permitted to make material available on its intranet, the intranet must be accessible only to the centre's members of staff and students and the material must be taken down immediately if City & Guilds Group requests (eg if a new edition is issued)
  • and the centre is permitted to make material available on its intranet in pdf format only, the pdf must be obtained from City & Guilds or from the City & Guilds website
  • City & Guilds may withdraw this permission to copy on reasonable written notice
  • the centre must take all reasonable steps to make its staff and students aware (1) of the terms on which City & Guilds material may be copied and (2) that the permission to copy has been withdrawn (if this happens).